Total Delivery Time = Processing Time + Shipping Time
All estimated/delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
Processing & Shipping:
The processing time begins from the date you placed your order. It usually takes 0-1 business days to process your order. Once we’ve processed it, we can then ship it please allow us to send your order within 3-7 working days after placing the order.
Order Cut Off Time:
2:00 PM (GMT+01:00) Central European Standard Time (Paris)
The estimated delivery time will be calculated based on the time the order got placed (before or after order cutoff time), the
Delivery services zone:
Our delivery services are currently available in France, Belgium and Switzerland.
Shipping Fee:
Free shipping on all orders for France, Belgium and Switzerland.
Please note:
1. Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we’re keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
3. What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
4. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
5. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.
Tracking Your Order:
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Note for taxes:
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
Cancel Order:
Please read our return policy.
For further inquiries:
If you have any further questions, please contact our customer services at: contact@xn--genouillres-59a.com